Service & support
Whether located in our home office in New Berlin or across Wisconsin and Upper Michigan, our staff members are respected for their commitment to customer service excellence. We work diligently to ensure jobs are done right - whether providing emergency or routine repairs, installing or delivering parts, creating service agreements, or collaborating on construction management.
Our AAADM-certified service team stands ready to assist you, and is respected for their expertise, flexibility, and willingness to work cooperatively to ensure jobs are done right. Our expert team can repair any automatic door, no matter who manufactured or installed it.
Emergency service is available.
At this time, we require emergency and after-hours service calls to be placed via telephone at (262)860-2220 or (800)777-4069.
Please do NOT submit emergency requests via email or online form. For emergency service, we guarantee to confirm your request by calling you back within 90 minutes.
- Service hours — regular service hours are Monday through Friday, 8:00 am to 4:00 pm, not including holidays.
- Emergency service — available 24 hours a day, 7 days a week, 365 days a year (overtime/double-time rates apply)
- Mastercard and VISA accepted
NABCO Entrances Inc. wants to ensure your doors are not only operational, but operating with quality performance. We offer:
- Preventive maintenance agreements
- Service contracts
- Extended warranties
- Safety/AAADM inspections
- Product evaluations
In being proactive, we strive to:
- Optimize door automatics
- Reduce your risk of downtime
- Protect pedestrian traffic
- Minimize repair interruptions before costly breakdowns occur
Services include inspection, cleaning, and lubricating (as necessary) of tracks, rollers, bearings, cables, belts, chains, arms, guides, shafts, wiring, etc. Controls and sensors are inspected and adjusted to maximize performance.
All service calls are performed by AAADM-certified, factory-trained technicians. In addition to providing a report, our staff will conduct a walk-through with someone from your facility, teaching them how to perform and log a daily inspection of your entry systems.
We work with you to evaluate your needs, explain your options and create a service program that meets operational and budgetary demands of your individual organization. We provide proposals for service and maintenance contracts at no charge and with no obligation.
NABCO Entrances Inc. offers an extensive line of commercial automatic door parts for most makes and models. Parts and supplies are readily accessible to our service staff for use in repair and to your organization directly for use by your own staff.
With prices that are extremely competitive, we stock:
- New brand name parts
- New generic parts
- Certified remanufactured parts
We will work with you to update your equipment with the newest technology, including requirements to meet current standards from ANSI, the American National Standards Institute.
Our parts department is open Monday through Friday from 8:00 am to 4:00 pm. We invite you to contact us online or to call us for assistance with your parts order at (262)860-2220 or (800)777-4069.
Our experts are readily available to provide construction management services including consultation, estimation, and installation. We’ll work with you to think creatively and research various options to meet your unique needs.
This may include:
- Delivering products and services as a subcontractor — providing consultation, materials and/or labor on behalf of and as specified by the project’s architect, construction management firm or general contractor
- Serving as general contractor — providing consultation, materials and/or labor direct to an end-customer as a 100% “turnkey” project
Our experienced installers will work with your team to install any of the products we distribute. We maintain an inventory of swing doors and ADA operators, enabling a very quick response time for this type of application. Custom-order sliding doors are available and will be manufactured to meet your specific site and functionality requirements.
We want to help with optimal project planning. Our specialists are available to provide recommendations, technical support and pricing information. In some instances, we can provide information via the telephone. Or, we can meet with you to provide on-site recommendations and/or cost estimates.
For special projects, we’ll brainstorm unique approaches with you. We have experience with meeting extremely tight timeline requirements and highly unique design parameters.